In today’s episode of the Idea to Value Podcast, we speak with Harvard Business School’s Professor Amy Edmondson about her concept of Psychological Safety.
She is the author of The Fearless Organisation, is the Novartis Professor of Leadership and Management at the Harvard Business School, a chair established to support the study of human interactions, and today we talk to her about what makes teams perform at their highest potential, what causes fear of sharing ideas within teams, and how psychological safety can create a culture where new ideas, innovations, and creativity can flourish.
Topics covered in today’s episode:
- 00:01:30 – How the concept of psychological safety came out of an accident in her original research
- 00:02:30 – Trying to understand why “better” teams would be making MORE mistakes
- 00:04:30 – The misguided concept of what should make one team better than another
- Do they have the right goals?
- Do they have the right people to accomplish their tasks?
- Do they have the resources they need?
- Do they have access to coaching and support?
- Are they working in a supportive organisational context?
- 00:07:00 – Why getting “truth” in error data is actually very hard. This data is easy to hide and not report
- 00:08:30 – The problem with corporate cultures which try to avoid giving “bad news”
- This prevents companies from being able to learn
- 00:10:00 – What psychological safety means, and how leaders can create a climate where it can thrive
- Psychological Safety is a climate where people believe it is possible, expected and valued, that they speak up with relevant ideas, questions, concerns and even mistakes.
- 00:11:00 – How this context affects the willingness of people to raise ideas
- 00:12:00 – Examples of companies where there was no psychological safety (Volkswagen’s Dieselgate scandal and downfall), and a high level of psychological safety (Pixar)
- 00:15:30 – Why building a culture of psychological safety is simple, but not necessarily easy
- 00:18:30 – The importance of asking questions
Links mentioned in this episode:
- Amy Edmondson’s HBS faculty page: https://www.hbs.edu/faculty/Pages/profile.aspx?facId=6451
- Amy Edmondson’s Linkedin Page: https://www.linkedin.com/in/amedmondson/
Bonus:
This episode was made possible by our premium innovation and creativity training. Take your innovation and creativity capabilities to the next level by investing in yourself now, at https://www.ideatovalue.com/all-access-pass-insider-secrets/
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Nick Skillicorn
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