In today’s episode, we speak with Ray Fleming, the Higher Education Director for Microsoft Australia.

We speak about how Microsoft went from losing its status as a worldwide innovator to rediscovering what it takes for innovation to succeed at a large, well-established company.

Topics discussed in this episode:

  • 00:01:30 – How to connect technology to business purpose
  • 00:02:30 – How Satya Nadella joining as Microsoft’s CEO completely changed the company culture in the past 5 years
  • 00:04:15 – Why having someone from engineering and product development leading the company changed their outlook towards solving new problems
  • 00:06:00 – Moving from a company of Know-it-Alls to an organisation of Learn-it-Alls, which allowed Microsoft’s team members to take more risks and move faster
  • 00:08:15 – When you were an Enterprise Service provider, you couldn’t afford to Move Fast and Break Things. However, now Microsoft has changed the way they iteratively release products
  • 00:10:00 – How Microsoft put their solutions on other people’s platforms because that is what the consumers wanted
  • 00:13:15 – What it took for culture to change. One way was to embed continuous learning
  • 00:15:15 – How becoming a data-led decision-making organisation allowed them to make the right decisions. This helped to move away from HiPPOs.
  • 00:19:00 – How academic models need to change in order to provide skills of the future
  • 00:21:00 – To demonstrate the importance of a culture of innovation, start from the top. Have senior leadership communicate what they are doing to continually learn and try new things.

Links discussed in this episode:


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Creativity & Innovation expert: I help individuals and companies build their creativity and innovation capabilities, so you can develop the next breakthrough idea which customers love. Chief Editor of and Founder / CEO of Improvides Innovation Consulting. Coach / Speaker / Author / TEDx Speaker / Voted as one of the most influential innovation bloggers.